Impact & Expertise

Publications

Marketing & Ventes Publications

  • Report
  • February, 2013
  • Unlocking the Value of Personal Data: From Collection to Usage
  • John Rose, David Dean, Carl Kalapesi
  • The latest report from the World Economic Forum’s Rethinking Personal Data initiative calls for a new approach to ensure the trusted flow of personal data—one that does not govern data but governs the usage of data and gives individuals a better understanding of, and more control over, how their information is used.
  • Read more on bcg.perspectives
  • Focus
  • February, 2013
  • Operational Excellence in Retail Banking: Committing to Customers in the “New New Normal”
  • Rob Sims, Christophe Duthoit, Michael Grebe, Jaka Lednik
  • Retail banks achieving broad operational excellence are rewarded with superior financial performance, BCG’s annual Retail-Banking Operational Excellence survey found. It identified five operational trends that point to the customer-centricity of today’s top banks: strengthening customer experience, increasing sales performance, improving end-to-end productivity, enhancing organizational efficiency, and reducing complexity.
  • Read more on bcg.perspectives
  • Article
  • January, 2013
  • The New Challenge for Hedge Funds: Operational Excellence
  • Simon Bartletta, Heather Lord, Brent Beardsley
  • The key challenge that most hedge funds face today is creating an operating model that is both aligned with the fund’s strategic vision and flexible enough to enable the front office to evolve along critical dimensions. There are clear steps that hedge fund managers can take to achieve this goal.
  • Read more on bcg.perspectives

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