Impact & Expertise

Publications

Stratégie Publications

  • White Paper
  • November, 2009
  • The Near-Perfect Retail Bank
  • Andy Maguire, Kilian Berz, Vincent Chin, Ian Walsh, Patrick Forth, Steve Thogmartin
  • There is no such thing as a “perfect” retail bank, but some institutions can get very close. In this paper, the authors give a comprehensive overview of the steps banks can take to lift their businesses to the highest level of performance. Although true perfection will always remain elusive, striving for it can bring about a degree of excellence—near-perfection—that leads to consistent growth in market share and profitability, as well as to ongoing competitive advantage.
  • Read more on bcg.perspectives
  • Report
  • November, 2009
  • The Consumer’s Voice—Can Your Company Hear It?
  • Mary Egan, Kate Manfred, Ivan Bascle, Emmanuel Huet, Sharon Marcil
  • Our benchmarking study of consumer insight capabilities across 40 global companies representing multiple consumer-facing industries revealed four stages: from traditional, "order-taking" market research to strategic, integrated business insight. Most companies are in the bottom two stages today. To close the gap, companies must improve both the performance of the insight function and the engagement model with the business. Those that do so successfully can boost the impact of consumer insight—reaping the benefits in market share, customer retention, and profits.
  • Read more on bcg.perspectives
  • Report
  • November, 2009
  • Partnership and Action: Toronto Financial Services Strategy
  • Jürgen Schwarz, Nan DasGupta, Scott Belton
  • This report is an action plan to raise Toronto’s profile as a global financial center, and achieve economic impact including significant job creation.
  • Read more on bcg.perspectives

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