Impact & Expertise


Transports, Voyages et Tourisme Publications

  • Article
  • January, 2016
  • The Connected Airport: The Time is Now
  • Nicolas Boutin, Achim Fechtel, Hean Ho Loh, Michael Tan
  • Most airports are experimenting, but few are undertaking fundamental digital transformations that can improve passengers’ travel experience and airports’ operating efficiency.
  • Read more on bcg.perspectives
  • Focus
  • January, 2016
  • Travel Innovated: Who Will Own the Customer?
  • Nicolas Boutin, Sean Collins, Raj Ganguly, Jason Guggenheim, Pranay Jhunjhunwala, Tom McCaleb
  • Innovation is restructuring the travel industry—driven for now by tech companies and venture-backed start-ups. In response, travel suppliers need to develop new capabilities, such as managing data effectively and breaking down data silos, and learn to work with others, including intermediaries, competitors, and new entrants.
  • Read more on bcg.perspectives
  • Article
  • January, 2016
  • The Airline Crew Opportunity: Boosting Productivity while Improving Service
  • Julia Haywood, Pranay Jhunjhunwala, Damien Vicq , Andy Levine
  • Airlines lose a big opportunity when they focus on headcount, wages, and benefits to control costs. Instead, by increasing the productivity of the pilots and flight attendants who work every flight, they can improve efficiency and customer service—while reducing labor costs as well.
  • Read more on bcg.perspectives

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