Impact & Expertise


Transports, Voyages et Tourisme Publications

  • Article
  • September, 2016
  • Improving Airlines’ On-Time Performance
  • Pranay Jhunjhunwala, Jean Lee, Luis Ponce de León, Patricio Ramos
  • Poor airline OTP hits costs, profits, customer experience, and employee morale hard. But the benefits of getting it right are huge. Substantial improvement is mostly a matter of taking on the task: making the system resilient to disruption while enabling it to catch up more quickly when disruption occurs.
  • Read more on bcg.perspectives
  • Article
  • August, 2016
  • It’s High Time Airlines Got Personal
  • Nicolas Boutin, Pranay Jhunjhunwala, Jason Guggenheim, Damien Vicq , Iman Karimi
  • Personalization is the most concrete way for airlines to build a customer advantage that leads directly to value creation in the form of price premiums, cross-selling, and greater brand loyalty and advocacy. But if airlines fail to act, deep-pocketed tech giants—which already have footholds in travel—or well-funded startups may do so instead.
  • Read more on bcg.perspectives
  • Article
  • August, 2016
  • Consolidation in Europe’s Airline Industry
  • Hugo Canelas, Patricio Ramos
  • Increasing capacity and competition will likely undercut the current profitability of many European airlines. Companies will need to tackle such issues as scale, costs, and operating flexibility. Part of the solution lies in strategic alternatives, ranging from collaboration to consolidation, with each company facing its own hurdles and challenges.
  • Read more on bcg.perspectives

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